Man with Van Blackfriars Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Blackfriars provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means the provider of removal and man and van services trading as Man with Van Blackfriars.
Customer means the person, firm or organisation requesting or receiving the services.
Services means any man and van, removal, transport, loading, unloading, packing, or related services supplied by the Company.
Booking means a confirmed request for Services accepted by the Company.
Goods means the items, belongings, furniture, equipment or other property to be moved or handled as part of the Services.
Premises means the collection and delivery addresses and any other property or location at which the Services are provided.
Scope of Services
The Company provides man and van and removal services, including but not limited to collection, loading, transport, unloading and, where agreed in writing, packing and basic furniture disassembly and reassembly. The specific scope of the Services for each Booking will be as agreed with the Customer at the time of confirmation.
Unless expressly agreed in writing, the Services do not include: disconnection or reconnection of appliances, removal of fixtures or fittings, specialist handling of high value or fragile items, storage, or clearance of waste.
Booking Process
All Services must be booked in advance. The Customer may request a quotation by providing accurate details of the Premises, access conditions, parking arrangements, size and nature of the Goods, and any special requirements.
Quotations are based on the information provided by the Customer at the time of enquiry. The Company reserves the right to revise or withdraw a quotation if the information supplied is incomplete, inaccurate or changes before the Services are carried out.
A Booking is only confirmed when the Company has accepted the Customer’s request for Services and, where required, the Customer has paid a deposit or prepayment. Verbal or provisional discussions do not constitute a confirmed Booking.
The Customer is responsible for checking all details of the Booking confirmation, including dates, times, addresses and the scope of Services. Any discrepancies must be notified to the Company as soon as possible.
Access, Parking and Customer Responsibilities
The Customer must ensure that the Premises are accessible on the agreed date and time, and that suitable parking is available as close as reasonably possible to the entrance. Any parking charges, congestion charges, tolls or fines incurred as a result of circumstances beyond the Company’s control will be the responsibility of the Customer and may be added to the final invoice.
The Customer must provide clear instructions and ensure that someone authorised is present at the collection and delivery addresses to oversee the work, confirm the Goods to be moved, and sign any job completion paperwork.
The Customer must ensure that all Goods are packed safely and securely, unless packing Services are expressly agreed. Fragile or valuable items must be clearly identified and suitably protected. The Company may refuse to move Goods that are not properly packed, are unsafe, or which the Company reasonably believes may cause damage or pose a risk.
The Customer must not include in the Goods any items that are illegal, dangerous, explosive, corrosive, flammable, perishable, or otherwise unsuitable for transport. The Company may refuse to transport any such items and accepts no liability for any loss, damage or cost arising from a breach of this obligation.
Payments and Charges
The Company’s charges may be based on hourly rates, fixed quotations, or a combination of both, as set out in the Booking confirmation. Minimum booking periods may apply.
Unless agreed otherwise, payment is due on or before completion of the Services. The Company may require a deposit or full prepayment to secure a Booking. Any deposit paid is applied towards the final charges.
Additional charges may apply where:
1. The Services take longer than initially estimated due to factors beyond the Company’s control.
2. There are delays caused by lack of access, waiting time, or Customer unavailability.
3. There are unforeseen obstacles such as restricted access, extra flights of stairs, long carrying distances, or bulky or heavy items not disclosed at the time of Booking.
4. Parking charges, congestion charges, tolls, or similar costs are incurred.
The Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover all reasonable costs of enforcing payment.
Cancellations and Amendments
The Customer may cancel or amend a Booking by giving notice to the Company. Any cancellation or change is only effective when acknowledged by the Company.
Where the Customer cancels a Booking:
1. If more than 48 hours’ notice is given before the scheduled start time, any deposit paid may be refunded or applied to a future Booking at the Company’s discretion.
2. If between 24 and 48 hours’ notice is given, the Company may retain all or part of any deposit paid and may charge a reasonable cancellation fee to cover costs and loss of business.
3. If less than 24 hours’ notice is given, or the Customer fails to be present at the agreed time and place, the Company may charge up to 100 per cent of the estimated charges.
If the Customer wishes to change the date, time, addresses or scope of the Services, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in revised charges.
The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, staff illness, safety concerns or other events of force majeure. In such cases, the Company will seek to offer an alternative date or refund any deposit paid, but will not be liable for any indirect or consequential loss.
Customer’s Packing and Preparation
Unless packing Services are explicitly included in the Booking, the Customer is responsible for packing all Goods in suitable containers and for labelling boxes clearly. All fragile items should be wrapped and cushioned appropriately. The Company is not responsible for damage to Goods arising from inadequate or improper packing by the Customer.
All appliances should be emptied, defrosted, disconnected and secured prior to the arrival of the Company’s personnel. The Company does not undertake plumbing, electrical work or gas disconnections.
Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the exclusions and limitations set out in this section.
The Company will not be liable for:
1. Loss or damage arising from the Customer’s failure to pack Goods properly, to secure fragile items, or to prepare appliances or furniture safely.
2. Loss or damage to property or Goods resulting from inherent defects, natural deterioration, wear and tear, or pre-existing damage.
3. Loss of profits, business interruption, loss of data, or any indirect or consequential loss, even if the Company has been advised of the possibility of such loss.
4. Loss or damage where Goods are transported at the Customer’s own risk, which will be clearly stated in advance.
5. Any delay or failure to perform the Services caused by events beyond the Company’s reasonable control, including but not limited to traffic, road closures, adverse weather, accidents, or acts of third parties.
The Company’s liability for loss of or damage to Goods, where such liability is not otherwise excluded, will not exceed a reasonable estimate of the value of the Goods affected, subject to an overall cap per job as communicated by the Company before the Services are carried out.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under applicable law.
The Customer must inspect the Premises and Goods as soon as reasonably possible after completion of the Services and must notify the Company of any visible loss or damage before the personnel leave the site, or within a reasonable time for concealed damage. Failure to provide prompt notice may affect the Company’s ability to investigate and may limit any remedy available.
Insurance
The Company maintains appropriate insurance cover for its operations, as required by law and industry practice. The existence of such insurance does not extend or increase the Company’s liability beyond the limits set out in these Terms and Conditions.
The Customer is encouraged to arrange additional insurance cover for high value, fragile or sentimental items if necessary, particularly for larger moves or long-distance transport.
Waste and Disposal Regulations
The Company operates in accordance with applicable UK waste and environmental regulations. The Services do not automatically include disposal of unwanted items or rubbish. The Company is not a general waste carrier and will not remove household waste, construction debris, hazardous materials, or items that require specialised disposal, unless expressly agreed and properly authorised.
If the Company agrees to remove any items for disposal, it will do so in line with relevant regulations and may charge additional fees. The Customer must accurately describe the nature of any items to be disposed of. The Company may refuse to remove any item that it reasonably believes to be hazardous, contaminated, illegal, or unsuitable for transport.
The Customer remains responsible for compliance with local waste regulations at the Premises and must not ask the Company to dispose of items in an unlawful or inappropriate manner.
Health and Safety
The Company will take reasonable steps to ensure the health and safety of its personnel and others at the Premises. The Customer must inform the Company of any known risks, hazards or restrictions at the Premises, including but not limited to structural issues, unsafe staircases, loose flooring, or difficult access.
The Company may refuse to carry out any task that it reasonably considers unsafe or likely to cause injury, damage or breach of health and safety regulations.
Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue as soon as possible with the Company so that it may be investigated and, where appropriate, remedied.
The Company aims to handle complaints promptly and fairly. The Customer may be asked to provide photographs, descriptions of the issue, and any supporting information in order to assist the investigation.
If a dispute cannot be resolved directly between the parties, each party agrees to consider mediation or other alternative dispute resolution methods before resorting to formal legal proceedings, where reasonable and appropriate.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable.
Variation of Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Booking. Continued use of the Services following any changes indicates acceptance of the revised Terms and Conditions.
Entire Agreement
These Terms and Conditions, together with any written quotation or Booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services. No verbal representation or statement shall vary or override these Terms and Conditions unless expressly agreed in writing by the Company.
