Man with Van Blackfriars Privacy Policy
This Privacy Policy explains how Man with Van Blackfriars collects, uses, stores, and protects personal data relating to its customers and prospective customers in the Blackfriars area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Blackfriars customers and service users in the Blackfriars area who contact us, request a quote, book a service, or otherwise interact with our business.
Who We Are
Man with Van Blackfriars is a removals and transport service operating in and around the Blackfriars area. For the purposes of data protection law, we act as the data controller for the personal data we collect and use in relation to our services. This means we decide how and why your personal data is processed.
Personal Data We Collect
We collect only the personal data that is necessary to provide our services, manage our relationship with you, and comply with legal obligations. The types of personal data we may collect include the following.
Identification and contact details. This can include your name, address, service addresses for collection and delivery, and communication details that you choose to provide when you contact us or make a booking.
Service and booking information. This can include details of the services you request, dates and times of bookings, access information for properties, inventory or description of items to be moved where required for the service, and notes needed to plan your move safely and efficiently.
Payment and transaction data. This can include details of payments you make for our services and related billing information. We do not store full payment card details when payments are processed through secure payment providers.
Communication records. This can include records of communications with you, such as enquiries, quotes, instructions, feedback, and any complaints. These records may be in the form of written notes or electronic messages.
Technical or usage data. If you contact us or view information about our services digitally, limited technical data may be collected for security, analytics, or operational purposes. This may include basic information about the device, browser, and interactions with our content, where this is necessary for service delivery or security.
How We Collect Your Data
We collect personal data directly from you when you contact us to request information, obtain a quote, make a booking, or otherwise communicate with us about our services. We may also receive personal data indirectly where someone else arranges services on your behalf and provides your details so that we can deliver the requested service. In such cases, we will treat your data in accordance with this Privacy Policy.
Lawful Bases for Processing
We only process personal data when we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases.
Contract. We process your personal data when this is necessary to enter into or perform a contract with you, such as providing removals and transport services, preparing a quote, arranging bookings, and managing payments.
Legal obligation. We may process personal data to comply with legal requirements, including record-keeping, tax, accounting, and responding to requests from regulatory authorities where we are legally required to do so.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests or those of a third party, and where these interests are not overridden by your rights and freedoms. Examples include managing and improving our services, ensuring the security of our operations, responding to customer queries, and maintaining appropriate business records.
Consent. In limited circumstances, such as certain optional communications or where another lawful basis does not apply, we may rely on your consent. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing before withdrawal.
How We Use Your Personal Data
We use your personal data only for specified, explicit, and legitimate purposes. These purposes include providing removals and transport services you have requested, arranging and managing bookings, calculating and issuing quotes, communicating with you about your enquiries and instructions, processing and recording payments, responding to feedback, queries, or complaints, maintaining records for business administration, taxation, and accounting, improving our services and internal processes, and ensuring the safety and security of our staff, customers, and property.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy and where there is a lawful basis to do so.
Service providers acting as data processors may process personal data on our behalf. These can include providers of payment processing services, information technology and system support, secure data storage and backup services, and accounting or administration support. We ensure that such processors are subject to contractual obligations to handle your personal data securely and only in accordance with our instructions and applicable data protection law.
We may also share personal data with professional advisers such as accountants or legal advisers where necessary for advice, compliance, or legal claims, and with law enforcement or regulatory authorities where we are required to do so by law or where it is necessary to protect our rights, property, or safety, or that of our customers or others.
International Transfers
Where we use service providers or systems that are located outside the United Kingdom, or store data on servers located outside the United Kingdom, we take steps to ensure that your personal data is protected with an adequate level of safeguards. This may include using standard contractual clauses or other legally recognised mechanisms. Further information about international transfers can be provided on request.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The length of time we retain data depends on the nature of the data and the reason for its collection.
In general, we retain customer records relating to bookings, services provided, and associated communications for a period that allows us to manage our business, address any queries or disputes, and comply with legal retention obligations. After the relevant retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include restricted access to personal data, secure storage, use of passwords and access controls, and staff awareness regarding data protection. While we strive to protect your personal data, no method of transmission or storage can be guaranteed as completely secure.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Blackfriars customers and service users in the Blackfriars area, subject to certain conditions and exemptions.
Right of access. You have the right to request confirmation that we process your personal data and to request a copy of that data, together with certain information about how it is used.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the original purpose and there is no legal reason to continue processing it.
Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain circumstances, such as when the accuracy of the data is contested or you have objected to processing.
Right to object. You may have the right to object to certain types of processing carried out on the basis of legitimate interests. We will consider your objection and stop processing unless we have compelling legitimate grounds to continue or the processing is required for legal reasons.
Right to data portability. In some cases, you may have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where this is technically feasible and where processing is based on consent or contract.
Right to withdraw consent. Where we rely on your consent as a lawful basis for processing, you have the right to withdraw your consent at any time.
Complaints and Contact
If you have concerns about how we handle your personal data or wish to exercise any of your data protection rights, you can contact us using the methods provided on our service information. We will respond to your request or complaint in line with our obligations under data protection law. You also have the right to lodge a complaint with the relevant supervisory authority if you are not satisfied with our response.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updated version will apply to all new and existing Man with Van Blackfriars customers and service users in the Blackfriars area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
