Terms and Conditions for Man With Van Blackfriars

These Terms and Conditions set out the basis on which Man With Van Blackfriars provides removal, transport, loading, unloading and related moving services within the United Kingdom. By making a booking, accepting a quotation or allowing our operatives to begin work, the customer confirms that they have read, understood and agreed to these terms. These conditions are designed to create a fair, clear and practical framework for both sides, covering the booking process, payment arrangements, cancellations, liability, waste handling and the law that applies to the service.

In these terms, references to “we”, “us” and “our” mean the service provider trading as Man With Van Blackfriars. References to “you” and “your” mean the customer, including any person acting with authority on the customer’s behalf. Unless agreed otherwise in writing, these terms apply to all domestic, commercial and single-item transport jobs carried out by our man with van service. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force.

We may update these terms from time to time to reflect operational, legal or regulatory changes. The version that applies to your booking is the version in force at the time the booking is confirmed. It is your responsibility to check that the service details you provide are complete and accurate before the booking is accepted. Failure to provide accurate information may affect timing, pricing and our ability to complete the job safely and lawfully.

Booking Process

A booking may be made by telephone, email, online form or other agreed method. A booking is not final until we have confirmed it and, where requested, received any deposit or pre-authorisation. During the booking process, you must give accurate details including the collection and delivery addresses, access conditions, floor levels, parking restrictions, item dimensions, item quantity, special handling requirements and any deadlines that may affect the job. For larger or more complex moves, we may ask for photographs, an inventory or a site description so that we can provide a more accurate quotation.

Our quotation is normally based on the information supplied at the time of booking. If the actual service differs from the information provided, we reserve the right to revise the price, allocate additional time, assign extra staff, or decline to proceed where the change would make the job unsafe, unlawful or materially different from what was agreed. This applies equally to Blackfriars man and van bookings and to any wider van man service arranged under the same contract. The customer is responsible for ensuring access is available at both collection and delivery points and for arranging any permits or permissions needed for parking or loading where required.

We aim to arrive within the agreed time window, but all times are estimates unless expressly stated otherwise. Delays caused by traffic, weather, road closures, waiting restrictions, mechanical issues or circumstances outside our control do not automatically entitle the customer to compensation or cancellation. If our team is unable to gain access, cannot safely park, or is prevented from carrying out the work because the premises, items or route are not as described, additional charges may apply for waiting time, aborted attendance or return visits. If you need to change the date, time or scope of the booking, you should tell us as early as possible so we can assess availability and any revised charges.

Payments

Payment terms will be confirmed at booking or on the quotation. Unless otherwise agreed, payment is due on completion of the job and must be made by the method specified by us, which may include bank transfer, debit card or another approved means. For some jobs, especially longer-distance moves, business work or higher-value bookings, we may request a deposit or part-payment in advance. Any deposit forms part of the final service price and is non-refundable except where cancellation rights under these terms or applicable law provide otherwise. If payment is not received when due, we may charge reasonable recovery costs and may suspend or refuse future work until the account is settled.

The quoted price normally covers the agreed labour, vehicle and transport within the stated service parameters. It does not include items not listed in the quotation, such as congestion charges, parking fees, tolls, storage, excessive carrying distances, dismantling not previously agreed, or disposal charges for waste materials. Where additional costs arise due to circumstances not known at the time of booking, we will explain the reason for the charge. If you dispute any element of the invoice, you should notify us promptly and provide supporting details. Undisputed sums must still be paid by the due date.

Cancellations and Amendments

Because a man and van booking reserves vehicle capacity, labour and time, cancellation rules apply. If you cancel more than 48 hours before the scheduled start time, any deposit may be refunded or held at our discretion for a later rebooking, depending on the circumstances and any non-recoverable costs already incurred. If you cancel within 48 hours of the scheduled start time, a cancellation fee may apply. If you cancel within 24 hours, fail to be present, fail to provide access, or are not ready for loading when we arrive, we may charge the full or partial booking fee to cover lost time and expenses.

We may cancel or postpone a booking if there is a risk to health and safety, if the service would require illegal activity, if the customer has provided misleading information, if payment terms have not been met, or if events beyond our reasonable control prevent performance. In such cases, we will try to give notice as early as possible and, where appropriate, offer an alternative date. Our liability for cancellation is limited to refunding any pre-paid sums for work not performed, subject to the exclusions and limitations set out in these terms.

Any amendment to the booking, including changes to address, inventory, timing or service scope, may affect the price and availability. We are not obliged to accept amendments requested at short notice if doing so would require additional resources or create operational difficulty. To protect service quality, the customer should confirm all changes in writing where practical.

Liability and Customer Responsibilities

We will take reasonable care when handling goods, but our liability is limited in accordance with these terms. The customer must ensure that items are suitably packed, secured and labelled where necessary, unless we have expressly agreed to pack or prepare them. Fragile, valuable, antique, electronic or sentimental items should be declared in advance. We are not responsible for loss or damage caused by inadequate packing, hidden defects, pre-existing damage, or the inherent weakness of items being moved. Where we are asked to move items through narrow access, stairways or confined spaces, you accept that minor scuffs or marks may occur despite reasonable care.

Our service does not include insurance for all possible risks, and you are responsible for obtaining any additional cover you consider necessary for goods in transit, storage or handling. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, we will not be liable for indirect or consequential loss, loss of profits, loss of business, loss of opportunity, or any delay caused by circumstances beyond our reasonable control.

You must ensure that the goods being moved are lawful to transport and do not include prohibited, dangerous or restricted items unless specifically agreed and lawfully permitted. You must not ask our team to carry items that are hazardous, explosive, toxic, contaminated, illegally obtained or otherwise unsafe. If such items are discovered during the job, we may refuse to handle them and may terminate the service immediately if necessary for safety or compliance. You are also responsible for securing pets, children and third parties during the loading and unloading process.

Waste Regulations and Disposal

If the service includes removal of unwanted items, the customer must clearly state whether those items are waste, reusable goods, donations or materials for disposal. Waste handling is subject to UK environmental law and applicable duty-of-care requirements. We will only transport, collect, dispose of or transfer waste where this has been agreed in advance and only in a lawful manner. The customer must not use our service to conceal unlawful dumping, fly-tipping or the disposal of controlled materials without proper authorisation.

Where we collect waste on your behalf, you must provide accurate descriptions of the materials involved. Certain items, including electrical waste, mattresses, chemicals, paints, oils, batteries, asbestos-containing materials and other regulated waste, may require special handling, separate charges or refusal of service. If waste is misdescribed, mixed with prohibited materials, or presented in a way that creates compliance risk, we may refuse collection or charge additional fees for lawful processing. We may also ask for evidence that the waste originates from the customer or the relevant premises.

Our team may require access to licensed facilities, transfer stations or approved disposal routes where applicable. Any recycling, reuse or disposal decision will be made in line with legal obligations and operational best practice. If the customer instructs us to dispose of items that could have resale value, we may treat them as waste only if that instruction is clear and recorded. You accept responsibility for any incorrect declaration made by you or on your behalf in relation to waste classification, contents or origin.

General Provisions

The contract between you and us is formed only for the specific booking confirmed by us. No employee, subcontractor or representative has authority to alter these terms unless the change is confirmed in writing by an authorised person. If we choose not to enforce any part of these terms on one occasion, that does not waive our right to enforce it later. Any notice given by either party should be in a durable written form wherever possible so that there is a clear record of the communication.

We may use subcontractors or partner operators to fulfil part or all of the service where needed. In such cases, we remain responsible for the service to the extent required by law and by the agreed booking terms. The customer may not assign or transfer the benefit of the booking to another party without our consent if doing so would materially change the nature of the service. We may assign our rights and obligations where reasonably necessary for business, insurance or operational reasons.

These terms are intended to be read together with the quotation, booking confirmation and any written instructions agreed before the service begins. If any conflict arises between those documents, the booking confirmation and any specific written agreement will prevail over these general terms to the extent of the inconsistency. This helps ensure the Blackfriars man with van service is delivered on the basis actually agreed by the parties.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If you are contracting as a consumer, you may also benefit from statutory rights that cannot be excluded by agreement, and nothing in these terms is intended to reduce those rights.

By proceeding with a booking for Man With Van Blackfriars, you confirm that you are authorised to enter into the contract, that the information supplied is accurate, and that you accept these terms in full. If you do not agree with any part of them, you should not proceed with the booking. These terms are designed to protect both the customer and the service provider by setting clear expectations for a professional, lawful and efficient moving service.

Last updated: service terms version applicable at the time of booking.